Refunds

One address carries all of this: paintedalways@gmail.com. Write from the email you ordered with, and send a photograph if a page arrived wrong. A person reads it.

A print, canvas, frame, or gold-foil edition that arrives damaged in transit or defective may be returned within 30 days of delivery — the window our terms state — and we will reprint it or refund it in full. Which of the two is your choice. Write before you send anything back; in most cases we do not need the piece returned at all. A parcel that never arrives is the same case: we reship it or we refund it.

Every physical piece is produced to order once payment is confirmed, so a change of mind is not a return. If you want to cancel, write the moment you know. If the order has not yet gone to production, we cancel it and refund in full.

A digital download that was paid for and never delivered is refunded in full. Once a file has been accessed it is non-refundable, as the terms say — a file cannot be returned. If the file that reached you is corrupt or is not the page you bought, we replace it at no charge.

Refunds are issued to the card that paid, through Stripe, and normally clear within five to ten business days. We do not substitute store credit for money.

This is placeholder copy for a pre-launch site; a founder should replace it with counsel-reviewed refund language before going live.